Maintenance logs and history maintained for the duration of AMC.
Renewal Option
AMC contracts renewable annually with flexible coverage based on customer needs.
Response Time
Typically ranges from 4 to 24 hours based on service agreement and location.
Spares Warranty
Replaced parts carry a warranty as per service providers norms (usually 3 to 6 months).
Documentation
Detailed service reports provided for each visit and maintenance call.
Service Coverage
AMC services offered for various Home UPS models with capacity ranging generally from 600 VA to 5 KVA.
Exclusions
AMC does not cover battery replacement, physical damage, and mishandling or damage due to fire, water, or voltage fluctuation.
Availability
Year-round AMC support including emergency call attendance during weekends and holidays as per contract.
Comprehensive AMC
Includes scheduled preventive maintenance, breakdown service calls, and genuine spare parts replacement as required.
Scope
Home UPS AMC services cover repair, maintenance & replacement of major Home UPS components such as PCBs, transformers, switches, indicators, fuses, relay, fans, and plug-tops.
Breakdown Support
Ensures timely repair and replacement of failed Home UPS parts within specified response time.
Onsite Support
Availability of qualified service engineers for onsite troubleshooting and repairs.
Preventive Maintenance
Covers regular inspection and performance checks, cleaning, tightening, and testing of all UPS components.
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